Client Associate, Fund Management (Fintech)

Location: HGK HGKG 50 13/F STE1301

Company

hirify.global provides financial technology, products, and solutions supporting the global economy.

What you will do

• Serve as the primary client contact for operational inquiries, service requests, and issue resolution.
• Manage client relationships across transfer agency and fund servicing activities.
• Coordinate with internal teams to resolve issues within agreed service levels.
• Monitor operational accuracy, data integrity, compliance, and documentation.
• Support client onboarding, transitions, implementations, reporting, service reviews, audits, and risk reviews.
• Identify root causes and drive process improvements that strengthen efficiency, controls, and client experience.

Requirements

• Bachelor’s degree or diploma.
• At least 2 years of experience in transfer agency, fund management, fund administration, asset management, or related financial services operations.
• Effective bilingual communication in Cantonese and business English is required.
• Experience managing client relationships and resolving complex operational issues.
• Understanding of investment funds, shareholder servicing, subscription and redemption processes, operational controls, risk management, and fund regulatory requirements.
• Strong analytical, problem-solving, communication, prioritization, and stakeholder management skills.

Nice to have

• Experience supporting institutional, asset management, or investment fund clients.
• Knowledge of transfer agency platforms, fund accounting systems, or client servicing technologies.
• Experience leading service improvement initiatives or operational change projects.
• Understanding of AML, KYC, investor servicing, and fund compliance processes.
• Advanced proficiency in data analysis, reporting, and Microsoft Office applications.

Culture & Benefits

• Opportunities to innovate in fintech.
• Inclusive and diverse team environment.
• Professional and personal development opportunities.
• Resources to contribute to the community.
• Competitive salary and benefits.