CRN Customer Success Specialist (Automotive)

Location: Virtual, United States

Company

hirify.global provides software solutions for professionals in the automotive parts and repair industry, supporting parts commerce, repair research and planning, estimating, and supply-chain workflows.

What you will do

• Build and maintain relationships with collision shop customers.
• Educate customers about OEM collision repair certification benefits and increase certification interest and renewals.
• Process customer files from program enrollment through certification and renewal.
• Review certification requirements and explain the shop inspection process.
• Coordinate and schedule shop inspections with Collision Consultants.
• Create invoices, process payments, answer customer questions, and audit certification records for compliance.

Requirements

• High school diploma or General Education Degree.
• At least 2 years of experience in account management, customer service, or a related customer-facing administrative role.
• Strong interpersonal, relationship management, communication, organization, prioritization, and time-management skills.
• Ability to learn complex business processes and present them clearly and concisely.
• Technical aptitude and familiarity with, or ability to learn, computerized customer databases and eBusiness account-management tools.
• Comfort and confidence working independently.

Culture & Benefits

• Virtual work environment within a company operating across multiple time zones and international communities.
• Collaborative culture focused on camaraderie, community, and team contributions.
• Support for taking risks, learning, and professional growth.
• Work focused on innovative solutions for the automotive parts and repair industry.