Customer Solution Specialist (Automotive)

Location: Virtual US

Company

hirify.global provides vehicle lifecycle management software-as-a-service, data, and services across claims, repairs, vehicle solutions, and fleet solutions.

What you will do

• Serve as the primary point of contact for assigned customers and build trusted relationships.
• Triage customer cases, resolve issues, and escalate complex cases when necessary.
• Track regional KPIs and prioritize customer-related activities.
• Monitor customer performance, product usage, and satisfaction metrics.
• Gather customer feedback and share insights to improve products and services.
• Maintain accurate customer interaction records in hirify.global systems.

Requirements

• 3–5+ years of experience in customer success, solutions consulting, account management, or a similar role.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Ability to manage multiple accounts and competing priorities simultaneously.
• Experience with CRM tools such as Salesforce and billing platforms.
• Customer-centric, solution-oriented, collaborative, adaptable, detail-oriented, and organized working style.

Nice to have

• Experience in a technical or SaaS environment.
• Knowledge of automotive or other industry-specific solutions.
• Familiarity with project management tools and methodologies.
• Ability to influence stakeholders.

Culture & Benefits

• Full-time employment in a customer-focused role.
• Work across customer, sales, and internal teams.
• Success is measured through customer retention, renewal rates, and resolution time.
• Equal employment opportunity workplace.