Customer Success Manager, Enterprise (Automotive)

Location: Remote within the United States; legal authorization to work in the US without current or future employer sponsorship is required. Limited travel is required, and the role can be performed from a home office.

Annual base salary: $80,000–$88,000. On-target earnings up to $118,000.

Company

hirify.global by Cox Automotive is a fast-growing automotive technology company developing an AI-powered Customer Data Platform for the transportation industry.

What you will do

• Build frontline relationships with enterprise automotive customers, including dealerships, large dealer groups, and OEMs.
• Communicate customer ROI, identify risks, and reduce churn.
• Analyze customer performance data and help customers optimize results.
• Drive product adoption, satisfaction, customer health, and lifetime value.
• Collaborate with cross-functional teams on customer plans and revenue opportunities.
• Understand customer business models and industries to position adaptive insights effectively.

Requirements

• Experience working with enterprise-level automotive customers, such as large dealer groups or OEMs.
• Experience with digital advertising, including Google AdWords and Facebook Advertising.
• Current certifications, or the ability to obtain them within 30 days, in Google Ads Display, Google Ads Search, Google Analytics GA4, and PMAX.
• Strong data analysis, CRM, follow-up process, communication, and independent problem-solving skills.
• Legal authorization to work in the United States without employer sponsorship now or in the future.
• Ability to work from a home office, perform extensive computer work, and maintain reliable attendance.

Culture & Benefits

• Competitive compensation and comprehensive medical, dental, vision, disability, life, and employee assistance benefits.
• Flexible, family-friendly environment supporting work-life balance.
• 15 vacation days, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• 401(k) with company match.
• Fast-paced startup environment with opportunities for learning, growth, ownership, feedback, and initiative.