Customer Success Specialist - Modern Retail

Location: US - Maryland - Home Office; must reside in New Jersey, Maryland, or DC and be able to travel up to 80% in the area

Salary: $70,000–$83,500 annually, plus potential performance bonus and other incentive compensation.

Company

hirify.global provides software and solutions for automotive dealerships and modern retail operations.

What you will do

• Partner with Customer Success Managers to deliver customer service and increase adoption of CDK products.
• Demonstrate product functionality, dealership workflows, and relevant industry practices.
• Provide training, consultation, operational guidance, and best-practice recommendations.
• Escalate blockers to Customer Care and help clients achieve measurable product value and utilization.
• Participate in customer webinars and provide training resources and reference documentation.
• Document dealer engagements, training outcomes, product expansion, and issue resolution.

Requirements

• 3+ years of experience in the automotive industry, preferably in retail automotive.
• Familiarity with dealership systems, operations, areas of the dealership, and dealer workflows.
• Strong understanding of at least one CDK product suite.
• Strong written and verbal communication, organization, prioritization, time management, and collaboration skills.
• Ability to manage high-stress interactions, de-escalate situations empathetically, and influence internal and external stakeholders.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship. Associate’s degree or equivalent experience required; BA/BS preferred.

Nice to have

• Spanish bilingual proficiency.
• Familiarity with CDK’s organizational structure, solutions, implementation, and service models.
• Additional automotive and dealership knowledge.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) matching program.
• Tuition reimbursement.
• Inclusive workplace focused on diversity, collaboration, and different perspectives.