Director, Customer Success (Automotive)

Location: Remote (US)

Company

hirify.global is a Silicon Valley-founded SaaS platform that uses an AI-powered product stack to help enterprises measure, manage, and improve real-time hirify.global performance across customer feedback channels.

What you will do

• Lead, coach, and develop Customer Success Managers and supporting customer success roles across automotive accounts.
• Own retention, expansion, adoption, customer satisfaction, and operational excellence for the Automotive Customer Success function.
• Establish account planning, customer success motions, operating rhythms, KPIs, and data-driven performance management.
• Develop action plans to reduce churn risk, increase product adoption, and improve customer outcomes.
• Engage executive sponsors and strategic customers, manage critical escalations, and strengthen long-term relationships.
• Partner with Sales, Product, Engineering, Marketing, and Operations on renewals, implementations, product feedback, and systemic issue resolution.

Requirements

• 10+ years of customer-facing experience in SaaS, enterprise software, technology platforms, or related industries.
• 5+ years of leadership experience managing Customer Success Managers, managers, or other client-facing teams.
• Experience leading large or multiple teams supporting SMB, Mid-Market, Enterprise, and Strategic customers, with strong automotive industry expertise.
• Experience managing B2B renewals, retention, expansion, and strategic growth initiatives.
• Strong analytical, problem-solving, strategic planning, executive communication, and cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience; proficiency with Excel/Sheets, PowerPoint/Slides, and customer performance reporting tools.

Culture & Benefits

• Culture focused on accountability, collaboration, customer outcomes, continuous improvement, and employee engagement.
• Flexible paid time off for salaried employees, 10 company-paid holidays, and 4 extended company holidays.
• Medical and dental plan options, company-paid vision coverage, and paid parental leave from day one for eligible employees.
• 401(k), short- and long-term disability insurance, life insurance, and additional critical illness, accident, and hospital indemnity coverage.
• Access to wellbeing, mental health, fertility, financial guidance, gym, pet insurance, and other employee support programs.