Customer Success Manager (SaaS)

Location: Melbourne VIC, Australia. Hybrid working with flexible remote and in-person collaboration. Full-time Australian working rights are required.

Company

hirify.global operates an online vehicle marketplace that helps people and businesses buy and sell vehicles.

What you will do

• Manage a portfolio of approximately 300 automotive dealer customers through a digital-first engagement model.
• Build trusted customer relationships and provide proactive support, strategic advice, and tailored solutions.
• Use customer insights, platform data, and performance reporting to improve product adoption, engagement, retention, and satisfaction.
• Educate customers on product features and best practices to maximise subscription value.
• Identify opportunities to optimise subscriptions and introduce additional products and services.
• Collaborate with Advertising Specialists, Account Executives, and Onboarding teams across the customer lifecycle.

Requirements

• 1–3 years of experience in Customer Success, Account Management, or Client Services.
• Experience in a SaaS, technology, or digital business.
• Strong customer relationship-building, communication, and stakeholder management skills.
• Confidence using data and insights to identify opportunities and communicate value.
• Strong organisation skills and the ability to manage multiple priorities.
• Full-time Australian working rights and successful completion of a National Police Record check.

Culture & Benefits

• Hybrid working with flexible working arrangements.
• 24 weeks of paid parental leave for primary caregivers and four weeks for secondary caregivers.
• Six weeks of paid gender-affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives.
• Inclusive workplace with support for accessibility adjustments and work-life balance.

Hiring process

• Applicants receive a response through the Circle Back Initiative.
• Successful candidates complete a National Police Record check.