Customer Success Manager - OEM (IoT)

Location: Remote, North America; Ontario, Canada and Central/East Coast hours preferred. Travel of 25–30% is required for customer workshops and key lifecycle moments.

Company

hirify.global is a global SaaS and IoT technology company connecting people, machines, assets, and systems across the construction industry.

What you will do

• Own the full post-sales lifecycle for midmarket and strategic OEM customers in the IoT and telematics space.
• Translate OEM challenges into hirify.global solutions, success plans, adoption guidance, and measurable customer outcomes.
• Document value delivery and ensure renewal readiness while identifying expansion opportunities with Commercial teams.
• Partner with Product, Support, Technical Account Management, and commercial teams to resolve blockers and develop upsell and cross-sell opportunities.
• Maintain accurate customer health data, success plans, and AI-driven insights in CRM and related systems.

Requirements

• 3–5+ years of experience in Customer Success, Engagement, or Account Management within B2B SaaS, IoT, or telematics.
• Experience delivering measurable outcomes for midmarket and enterprise customers and engaging executive stakeholders.
• Technical fluency in IoT platforms, device connectivity, data analytics, hardware/software integrations, and API-driven solutions.
• Strong strategic, data-driven, problem-solving, project management, organization, and execution skills.
• Experience with CRM tools and customer management platforms.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

Nice to have

• Knowledge of construction equipment, manufacturing, fleet management, equipment utilization, uptime, OEM partnerships, or lifecycle cost of ownership.
• Ability to translate data intelligence into actionable customer insights.

Culture & Benefits

• Flexible remote working setup with company-provided IT equipment.
• Fast-paced environment within a growing SaaS business.
• International collaboration across teams, departments, and borders.
• Development focus covering personal growth, team contribution, and organizational strategy.
• Inclusive workplace with equal-opportunity hiring based on qualifications and merit.

Hiring process

• Initial phone conversation with People & Talent.
• Virtual meeting with the hiring manager, followed by an assignment-specific case study interview.
• Meetings with key cross-functional stakeholders and an offer presentation.