1 день назад
IT Helpdesk Analyst (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Helpdesk Analyst (AI): Managing IT support requests, system access, device assets, documentation, and security compliance with an accent on ticket resolution, endpoint maintenance, and user support. Focus on improving an internal AI chatbot, optimizing business processes with AI, and maintaining access-review and incident-response standards.
Location: Remote - Nicaragua; the role description also states that the position is based in Buenos Aires’ Metropolitan area (Conurbano) and manages assets for users in Argentina.
Company
is a tech-enabled growth marketing firm combining marketing, consulting, data intelligence, and proprietary technology to drive revenue and brand recognition.
What you will do
- Manage IT support requests in the ticketing system and track KPI and SLA performance.
- Support Okta, Google Workspace, Slack, Asana, and LastPass users, including system access issues.
- Perform maintenance and updates for IT systems and software.
- Manage user assets in Argentina, including laptop configuration and shipping.
- Document IT procedures, recurring issues, and resolutions.
- Participate in cybersecurity compliance activities, security audits, and improvements to the internal AI chatbot and business processes.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 2 years of experience in IT support or a related role.
- Proficiency with Google Workspace, Slack, Asana, and LastPass; Okta experience is a plus.
- Strong IT fundamentals, problem-solving ability, analytical skills, and communication skills.
- Ability to manage multiple tasks in a fast-paced environment and provide customer-focused support.
- English proficiency at B2 level or higher is required.
Nice to have
- Experience with Okta.
Culture & Benefits
- Remote work arrangement.
- Participation in a cybersecurity committee and compliance certification efforts.
- Exposure to AI technologies and ’s Nova ecosystem.
- Work focused on security, data protection, process improvement, and collaboration across departments.
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