19 часов назад
IT Operations Specialist (Apple/macOS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Operations Specialist (Apple/macOS): Delivering internal IT support, administering access, security, hardware, and workplace platforms for a distributed team of 500+ employees with an accent on Apple hardware, macOS administration, and employee lifecycle operations. Focus on orchestrating onboarding and offboarding, resolving operational and compliance challenges, and supporting systems during 9–5:00 EDT hours.
Location: Remote from Argentina, Brazil, Chile, or Costa Rica; working hours are 9:00–17:00 EDT, with occasional after-hours support and rare early starts.
Company
is an education technology company providing AI-powered learning, content, assessment, and analytics solutions for K–12 classrooms.
What you will do
- Resolve employee IT requests involving access, security, equipment, and internal platforms.
- Administer Apple hardware, macOS, Google Workspace, Kandji, Slack, Atlassian, 1Password, and related tools.
- Manage employee onboarding and offboarding in partnership with People Operations and hiring managers.
- Create, maintain, and follow operational documentation and coordinate with domestic and international hardware vendors.
- Implement established support models and security guidelines while collaborating with Legal, Procurement, IT, and other technology teams.
- Improve operational efficiency and support compliance across a distributed workforce.
Requirements
- At least 2 years of experience in an IT Support role, including support for global internal stakeholders.
- Deep hands-on experience with Apple hardware and macOS administration.
- Working knowledge of Google Workspace, Kandji, and Slack.
- Strong written and verbal English communication skills.
- Methodical troubleshooting skills and the ability to explain technical concepts to non-technical audiences.
- Ability to resolve employee support issues accurately and promptly.
Nice to have
- Scripting or automation experience, especially with the GAM command-line utility.
Culture & Benefits
- Remote work supporting a distributed team of more than 500 employees.
- Exposure to modern IT tools, leading-edge technologies, and AI platforms.
- Collaboration across IT, Legal, Procurement, People Operations, and other internal teams.
- Direct impact on productivity and the delivery of integrated technology for K–12 learning.
Hiring process
- Offers are contingent on successfully completing a pre-employment background check.
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