Key Account Manager (Cybersecurity SaaS)

Location: Office in the heart of Leuven, Belgium; the role involves working with customers across different countries and time zones.

Company

hirify.global is a cybersecurity scale-up providing a fully automated awareness training platform that helps employees recognise and respond to real cyberattacks.

What you will do

• Manage and grow a portfolio of strategic, complex international customer accounts.
• Achieve annual and quarterly ARR targets through a predictable account management approach.
• Build strategic relationships with senior stakeholders, including CISOs, IT Managers, and Cybersecurity Officers.
• Advise customers on solutions, optimise upsell opportunities, and sell new products.
• Maintain accurate pipeline reporting, forecasting, and account management reports.
• Reduce churn by identifying customer risks, understanding pain points, and developing sustainable solutions.

Requirements

• Proven experience managing complex B2B solutions for international or large strategic customers.
• Strong communication and negotiation skills, including communication with C-level stakeholders.
• Strategic planning and problem-solving skills for complex international accounts.
• Ability to collaborate with legal, sales, product, and customer success teams.
• Excellent command of English, Dutch, and French is required.

Nice to have

• Experience with SaaS solutions.
• Knowledge of additional languages such as German or Spanish.

Culture & Benefits

• Flexible working hours and a focus on work-life balance.
• Freedom to shape a personal development and learning path.
• Entrepreneurial scale-up environment where initiative and responsibility are encouraged.
• Competitive salary with commissions and a customisable Flex Income Plan.
• Extra-legal benefits including a Mercedes, group insurance, and hospitalisation insurance.