Account Specialist - $23/hr + Monthly Incentive

Location: New Castle, Delaware, United States. Hybrid schedule with 3 days in the office and 2 days remote; the first 90 days require working in the office Monday through Friday from 8 a.m. to 5 p.m. Must be flexible to work some Saturdays.

Salary: $23 per hour, plus quarterly performance incentives of $2,500–$4,000. Evening shifts include a 15% shift differential.

Company

hirify.global supports students and families with higher-education financing and related services.

What you will do

• Make and receive customer calls about overdue accounts and repayment options.
• Provide empathetic, assertive service while encouraging payments on past-due accounts.
• Offer repayment programs and gather information about customers’ financial situations.
• Document communications, payments, repayment-plan enrollments, and other account information accurately.
• Meet quality, compliance, and productivity targets individually and as part of a team.

Requirements

• Customer service or collections experience.
• High school diploma or equivalent.
• Strong interpersonal, communication, listening, negotiating, probing, and influencing skills.
• Ability to demonstrate empathy while remaining assertive and resourceful.
• Basic computer skills and experience with Microsoft Office Suite.
• Availability for the assigned Monday–Friday schedule, occasional Saturday work, and required in-office work during the first 90 days.

Nice to have

• Some college coursework in a business-related field.

Culture & Benefits

• Paid time off, floating holidays, and 12 observed federal holidays.
• 401(k) retirement plan with employer match and financial-wellness support.
• Medical, dental, vision, hospital indemnity, critical illness, and pet insurance.
• Paid parental leave, adoption reimbursement, tuition reimbursement, and family scholarship programs.
• Disability and basic life insurance, employee assistance counseling, wellness programs, and career development opportunities.
• On-site fitness centers in Delaware and gym subsidies elsewhere.