Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Providing high-quality support and problem resolution for career agents within a financial services environment with an accent on policy adherence and knowledge management. Focus on conducting research to resolve complex inquiries and ensuring regulatory compliance in a metric-driven setting.

Location: Remote (US). Candidates residing within 50 miles of the Springfield office are required to work a Hybrid schedule (3 days/week in-office).

Salary: $45,000 plus 5% annual bonus.

Company

hirify.global is a purpose-driven financial services and insurance organization that values integrity, responsibility, and long-term impact.

What you will do

• Act as the primary service contact for registered representatives via phone lines.
• Conduct research and leverage internal resources to provide accurate, time-sensitive information.
• Identify and execute required actions in accordance with corporate compliance and regulatory requirements.
• Develop subject matter expertise in one or more business lines to support complex agency needs.
• Foster an inclusive atmosphere where differing ideas and opinions are welcomed.

Requirements

• Must be based in the US.
• 1+ years of customer service experience.
• High School Diploma or GED.
• Must be able to pass a non-registered fingerprint background check to qualify under FINRA.
• Must be able to attend mandatory virtual training from Oct 5th, 2026, to Dec 11th, 2026, without interruption.
• Must be willing to work any shift within the hours of 8am-6pm Eastern Time.

Nice to have

• 2+ years of customer service experience.
• Experience with financial products, hospitality, or retail sales with direct consumer contact.
• Proficiency with Microsoft Office Suite.
• Ability to excel in a fast-paced, metric-driven environment.

Culture & Benefits

• 10 weeks of paid virtual training.
• Collaborative environment with clear ownership and accountability.
• Access to learning, development, and internal growth networks.
• Employee-led communities and forums fostering connection and inclusion.
• Culture grounded in stewardship and long-term outcomes.