Senior Director, Field Excellence & Enablement (AI/CRM)

Location: Sleepy Hollow, New York, United States; in-office 4 days per week

Salary: $216,100–$360,200 annually

Company

A pharmaceutical and biotechnology organization developing medicines and commercial capabilities across life sciences markets.

What you will do

• Define the long-term field excellence, enablement, and engagement strategy across business units.
• Build scalable capabilities, tools, processes, metrics, and multi-year roadmaps for customer-facing teams.
• Lead enablement programs covering training, launch readiness, CRM adoption, field productivity, and performance measurement.
• Coordinate Field Excellence Leads across business units through common operating rhythms, frameworks, playbooks, and accountability mechanisms.
• Design cross-functional engagement models spanning Sales, Medical Affairs, Market Access, and Account Management.
• Govern CRM, MarTech, analytics, and AI-driven enablement investments with senior cross-functional stakeholders.

Requirements

• At least 14 years of progressive experience in the pharmaceutical or biotechnology industry.
• Significant leadership experience in commercial operations, field excellence, field enablement, or comparable commercial enablement roles.
• Hands-on experience with Next Best Action, CRM optimization, and AI-driven insight tools in a life sciences commercial organization.
• Experience leading large-scale commercial transformations, organizational redesign, operating model changes, and capability scale-ups across field organizations of 500+ personnel.
• Demonstrated ability to influence senior leaders, cross-functional partners, and distributed field teams in matrixed environments without formal authority over all resources.
• Experience embedding new tools, processes, and ways of working through behavior change and adoption programs.

Nice to have

• Experience with field deployment, incentive design, field force effectiveness, field analytics, and virtual engagement models.
• Experience with account management frameworks, IDN or organized customer strategies, and cross-functional engagement models.
• Experience supporting high-profile product launches and advising senior executive leadership.

Culture & Benefits

• Inclusive workplace culture and equal opportunity employment.
• Competitive total rewards package that may include annual bonuses, equity awards, retirement benefits, health insurance, paid time off, and family support benefits.
• Reasonable accommodations are provided during the recruitment process where required.
• Background checks may verify identity, right to work, and educational qualifications.