Lead Software Engineer–Omnichannel APIs (AI)

Location: Remote within the United States; role location listed as Louisville, KY. Occasional travel to hirify.global offices for training or meetings may be required. A dedicated, interruption-free home workspace is required to protect PHI and HIPAA information.

Salary: $129,300–$177,800 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and insurance company serving members through hirify.global insurance and CenterWell healthcare services.

What you will do

• Design, develop, maintain, secure, and enhance scalable omnichannel APIs for enterprise, digital, voice, and customer-facing applications.
• Improve API security, resiliency, performance, reliability, observability, testing, and operational controls.
• Apply AI and AI-assisted engineering practices to accelerate development, automate testing, improve documentation, and identify optimization opportunities.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver enterprise-aligned API and cloud solutions.
• Create proofs of concept, reusable patterns, reference implementations, and technical guidance, while influencing solution strategy and delivery timelines.
• Manage the API lifecycle from design reviews through deployment, monitoring, incident response, and continuous improvement, including Tier 3 production support.

Requirements

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong knowledge of API security, authentication and authorization, resiliency, observability, error handling, scalability, and performance optimization.
• Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering.
• Experience modernizing production APIs and providing enterprise application or platform troubleshooting and production support.
• Ability to lead technical delivery, mentor engineers, influence stakeholders, and collaborate across architecture, security, cloud, product, operations, and engineering.
• Home office requirements include a minimum 25 Mbps download and 10 Mbps upload speed, a wired cable or DSL connection, and no satellite or wireless internet service.

Nice to have

• Experience with omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
• Cloud-native development, CI/CD, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
• Responsible AI, enterprise AI governance, and evaluation of AI-enabled solutions.
• API tools such as Postman or SoapUI, plus knowledge of event-driven architecture, data access, identity and access management, and enterprise integration patterns.

Culture & Benefits

• Remote work with occasional office travel for training or meetings.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and additional well-being benefits.