Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of B2B clients to ensure customer retention and portfolio expansion with an accent on strategic partnership and revenue growth. Focus on executing Executive Business Reviews, tracking customer health metrics, and identifying organic expansion opportunities.

Location: Hybrid (4 days in-office) in Barcelona, Spain

Company

hirify.global is a global AI-powered business calling platform helping businesses optimize their communication infrastructure.

What you will do

• Act as a strategic partner by running Executive Business Reviews tied to client KPIs.
• Lead the full renewal cycle and implement proactive save strategies to hit retention targets.
• Identify and close organic growth and expansion opportunities within the assigned portfolio.
• Develop and maintain customer health frameworks using leading indicators in HubSpot and BI tools.
• Collaborate with Product, Support, and Customer Engineering to advocate for client needs and influence the roadmap.

Requirements

• 2+ years of experience in Account Management or Customer Success within B2B SaaS.
• Proven track record of independently managing a book of business and hitting commercial targets.
• Experience with customer health score frameworks and data-driven portfolio management.
• Ability to navigate multi-stakeholder accounts and communicate with C-suite executives.
• Proficiency in CRM and CS tools such as HubSpot, Gainsight, or Planhat.
• Business fluency in English.

Nice to have

• Proficiency in Spanish, French, or Czech/Slovak.

Culture & Benefits

• Professional growth through 1:1 coaching and a dedicated Learning and Development budget.
• Flexibility with unlimited Paid Time Off and quarterly Recharge Fridays.
• Wellness perks including a fitness allowance and volunteering days.
• Work equipment: MacBook provided.
• Team connection through virtual and physical team-building events.