Associate Relationship Manager (Fintech)

Location: Remote, Manchester, United Kingdom

Company

hirify.global is a UK fintech focused on providing relationship banking, lending, savings, asset finance, and working capital services to established SMEs.

What you will do

• Manage a portfolio of SME customers, provide high-quality service, and build trusted relationships.
• Deliver lending, deposit acquisition, and new-customer targets while identifying customer needs.
• Build relationships with SME advisers and local business communities to generate new opportunities.
• Manage portfolio risk, complete risk activities, and identify early signs of customer stress.
• Support new business campaigns, events, prospect engagement, lead follow-up, and appropriate cold calling.
• Maintain accurate CRM records and collaborate with relationship managers and internal stakeholders.

Requirements

• Some experience in B2B sales, account management, or SME banking, with an interest in SME relationship banking.
• Practical understanding of customer service, sales, and account management, ideally in B2B, financial services, or a relationship-led environment.
• Confidence engaging with customers, prospects, and SME advisers in person, by video, and by phone.
• Strong organisation, attention to detail, communication skills, and ability to manage portfolio activity accurately.
• Confidence using systems, CRM tools, and data to manage activity and support customer and risk outcomes.
• Curiosity, resilience, initiative, integrity, and motivation to develop lending, sales, risk management, and portfolio management skills.

Nice to have

• Experience with commercial lending and analysing financial accounts.
• Experience using AI tools in a business environment.

Culture & Benefits

• Full onboarding support and ongoing development opportunities.
• Flexible working options.
• Pension contributions and a discretionary bonus scheme.
• Private health cover and life assurance.
• Family-friendly policies, including enhanced maternity and paternity leave.
• Regular social activities and a collaborative working environment.