People Operations Global Lead/Manager

Location: Newport Beach, California, USA

Salary: $112,500–$135,000 per year, plus discretionary bonus

Company

hirify.global is a global investment management firm specializing in active fixed income and public and private market solutions.

What you will do

• Lead day-to-day HR service delivery and People Operations across the Americas.
• Establish global service delivery standards, governance practices, and operating norms across regional teams.
• Oversee case management, knowledge management, HR inquiries, communications, onboarding, offboarding, mobility, transfers, and other employee lifecycle processes.
• Lead and develop the Americas People Operations team, managing workloads, escalations, service risks, and issue resolution.
• Track service metrics including case volume, resolution times, SLA performance, CSAT, backlog, self-service adoption, and service quality.
• Partner with Technology and global stakeholders to improve workflows, automation, reporting, self-service, and the digital People Operations model.

Requirements

• 7–10+ years of experience in HR operations, HR service delivery, shared services, or People Operations.
• Experience leading regional or global HR service delivery teams and managing high-volume HR operations.
• Strong experience with Workday, ServiceNow, case management tools, knowledge platforms, and operational reporting.
• Demonstrated ability to balance global standards and governance with regional execution, localization, and regulatory requirements.
• Experience with team leadership, escalation management, process improvement, automation, service metrics, controls, confidentiality, and audit readiness.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Nice to have

• SHRM-SCP, SPHR, Project Management, or Lean Six Sigma certification.
• Experience managing vendor, outsourced, or offshore delivery relationships.

Culture & Benefits

• Performance-focused and inclusive culture built around Collaboration, Openness, Responsibility, and Excellence.
• Total compensation includes base salary and a discretionary performance bonus.
• Work involves collaboration with EMEA and APAC People Operations teams and global stakeholders.
• Commitment to equal employment opportunity, affirmative action, and reasonable accommodations for qualified applicants with disabilities.