обновлено 6 дней назад
HR Operations Lead
97 900 - 144 860$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
HR Operations Lead (Workday/ServiceNow): Leading HR Service Center operations and core HR processes for employees and managers across the Americas with an accent on case governance, compliance, employee documentation, and operational accuracy. Focus on managing sensitive escalations, improving HR workflows and self-service resources, and analyzing operational metrics to strengthen scalable HR practices.
Location: Irvine, California, United States
Salary: $97,900–$144,860 per annum
Company
develops semiconductor solutions that support data infrastructure across enterprise, cloud, AI, and carrier architectures.
What you will do
- Lead HR Service Center operations and serve as the primary escalation point for employee and manager inquiries.
- Oversee onboarding, offboarding, job changes, data management, verifications, and employee support through case-management platforms.
- Manage complex cases and partner with Legal, Employee Relations, IT, HRIS, Security, and vendors on sensitive situations.
- Own governance for terminations, offboarding controls, benefits and leave programs, identity and access management, and data quality.
- Maintain documentation and audit readiness, strengthen stock-audit processes, and implement operational controls.
- Optimize Workday workflows, ServiceNow processes, reporting, case routing, self-service resources, and standard operating procedures.
Requirements
- Bachelor’s degree in human resources, business administration, finance, or a related field.
- 7+ years of experience in HR operations, HR shared services, or employee support.
- Strong knowledge of onboarding, offboarding, accommodations, employee documentation, and HR policy application.
- Experience handling sensitive employee information with discretion and confidentiality.
- Proficiency with HR systems and case-management tools, including Workday and ServiceNow.
- Strong organization, communication, judgment, attention to detail, and commitment to compliance.
Nice to have
- Experience with accommodation processes, leave administration, return-to-work programs, or similar services.
- Familiarity with stock programs and audit-related documentation.
- Understanding of U.S. and/or Canadian employment practices and regulations.
- Experience with tuition reimbursement, childcare benefits, or leave-of-absence administration.
- Strong problem-solving skills and experience collaborating with cross-functional HR teams.
Culture & Benefits
- Benefits supporting financial well-being, family support, mental and physical health, and recognition.
- Employee stock purchase plan with a two-year lookback.
- Family support programs and mental health resources.
- Recognition and service awards.
- Access to export-controlled technology may require eligibility under U.S. export control laws and an export license review.
Hiring process
- Interview responses must reflect the candidate’s individual experience and communication; AI tools and automated interview assistance are prohibited.
- Reasonable accommodations during the selection process are available through the HR Helpdesk.
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