People Operations Specialist (Americas)

Location: Los Angeles, California, USA

Salary: $62,000–$92,000 per year

Company

hirify.global provides professional services and operates People Operations shared services across the Americas.

What you will do

• Support end-to-end employee lifecycle processes, including onboarding, terminations, documentation, orientations, and exit procedures.
• Serve as a primary contact for employee and manager inquiries, resolving routine cases through ServiceNow and escalating sensitive or complex matters.
• Administer regional People programs, including benefits support, tuition reimbursement, service awards, employment verifications, unemployment claims, and personnel files.
• Coordinate Leave of Absence processes across Canada and Latin America, including documentation, status tracking, return-to-work processes, and system updates.
• Maintain accurate Workday records and data governance while supporting system enhancements, testing, and implementation initiatives.
• Identify process improvements, maintain regional documentation and portals, and collaborate with People Partners, Payroll, Benefits, Employee Relations, Talent Acquisition, and Systems Operations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent experience.
• At least 3 years of experience in People Operations, HR Shared Services, or a related HR operations role.
• Experience supporting multi-country employee populations across the U.S., Canada, and Latin America.
• Hands-on experience with Leave of Absence administration and employee lifecycle transactions.
• Daily experience using Workday and ServiceNow or similar HRIS and case management platforms.
• Bilingual Spanish and English required. Ability to manage high-volume inquiries across multiple time zones while maintaining SLA, accuracy, and confidentiality standards.

Nice to have

• Experience in a global, matrixed, or professional services environment.
• Experience supporting HR operations for populations of 2,000 or more employees.
• Experience with Workday implementations, enhancements, testing, or module expansions.
• Knowledge of U.S. and Canada employment compliance, HR service metrics, operational reporting, or KPI tracking.
• PHR, SHRM-CP, or equivalent HR certification; proficiency with Microsoft Office tools.

Culture & Benefits

• Focus on an equitable, respectful, collaborative, and inclusive workplace.
• Medical, dental, and vision insurance.
• 401(k), life insurance, and disability insurance.
• Paid time off, travel assistance, and wellness programming.
• Potential annual bonuses and region-specific benefits.