Head Of Global People Services

TL;DR

Head of Global People Services: Leading global HR service delivery and operational strategy with an accent on digital transformation, automation, and AI integration. Focus on modernizing core HR processes, enhancing employee self-service experiences, and scaling global service operations through data-driven insights and robust governance.

Location: Must be based in Santa Clara, CA

Salary: $151,660–$227,200 per annum

Company

hirify.global is a semiconductor leader providing essential data infrastructure solutions across cloud, AI, and enterprise architectures.

What you will do

• Lead global HR service delivery across Tier 0, Tier 1, and Tier 2 support models.
• Establish globally consistent processes, SLAs, and service standards.
• Redesign high-volume employee journeys using persona-based design and automation.
• Drive the implementation of conversational AI, intelligent case routing, and workflow automation.
• Partner with HR Technology and IT to advance ServiceNow HRSD and Workday integrations.
• Build and develop global teams and manage vendor partnerships to ensure quality and scale.

Requirements

• Must be eligible to access export-controlled information under U.S. law.
• Proven experience in leading global HR service delivery and operations.
• Expertise in HR technology platforms such as ServiceNow HRSD and Workday.
• Strong background in process redesign, automation, and AI-driven service improvements.
• Ability to define and manage operational KPIs and dashboards.
• Experience in building and scaling global teams and managing vendor relationships.

Culture & Benefits

• Comprehensive financial well-being programs including an employee stock purchase plan.
• Robust mental and physical health resources.
• Family support programs to balance work and home life.
• Recognition and service awards to celebrate contributions.
• Commitment to diversity and inclusive hiring practices.

Hiring process

• Interviews are conducted to evaluate individual experience and communication skills.
• Use of AI tools during interviews is strictly prohibited and will result in disqualification.