3 дня назад
People Operations Regional Lead/Manager (EMEA) (AI)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
People Operations Regional Lead/Manager (EMEA) (AI): Leading and executing end-to-end People Operations and HR service delivery across the UK and EU with an accent on employee lifecycle operations, regulatory compliance, and scalable service execution. Focus on designing case and knowledge management frameworks, delivering AI-enabled automation and Workday/ServiceNow enhancements, and managing complex SMCR and cross-functional transformation programs.
Location: London, GBR
Company
is a global investment management company specializing in active fixed income and public and private market solutions.
What you will do
- Own regional People Operations execution, risk management, service quality, employee experience, and compliance across the UK and EU.
- Execute end-to-end employee lifecycle processes, including onboarding, role changes, transfers, extensions, exits, and complex employment scenarios.
- Design and improve case management and knowledge management processes, including intake models, escalation paths, SLAs, SOPs, decision trees, and controls.
- Lead HR transformation, process redesign, digitization, AI-enabled solutions, and workflow automation across the employee lifecycle.
- Partner with Technology teams on Workday, ServiceNow, and related tool enhancements.
- Lead SMCR HR operations and deliver cross-functional projects involving HR, Compliance, Legal, Finance, Technology, and external vendors.
Requirements
- 8–12+ years of progressive People Operations or HR Operations experience in a multi-country, regulated environment.
- Deep experience with UK and EU employment operations, including UK SMCR or similar regulatory HR programs.
- Experience balancing hands-on operational execution with HR transformation, automation, AI, or large-scale process redesign.
- Strong hands-on experience with Workday, ServiceNow, or equivalent HR platforms.
- Experience designing and operating case management and knowledge management frameworks.
- Strong execution, prioritization, stakeholder management, cross-functional influencing, communication, and documentation skills.
Culture & Benefits
- High-performance, inclusive culture built around collaboration, openness, responsibility, and excellence.
- Opportunity to combine hands-on execution with coaching and development of team members.
- Focus on accountability, continuous improvement, operational rigor, data integrity, and audit readiness.
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