Senior Engagement Manager (MarTech)

TL;DR

Senior Engagement Manager (MarTech): Partnering with enterprise clients to deliver complex email and CRM marketing programs with an accent on strategy, project management, and cross-functional execution. Focus on optimizing lifecycle campaigns, driving account growth, and building scalable processes for high-impact results.

Remote. Eastern Time Zone preferred for optimal collaboration; open to Central or Atlantic Time Zones with sufficient overlap for client and internal meetings.

Company

Global digital transformation partner with a rapidly expanding Marketing Services division specializing in cross-channel content strategy, creation, distribution, and MarTech implementations across US, Europe, LATAM, and Asia.

What you will do

• Serve as primary point of contact for enterprise clients, aligning deliverables to business goals and ensuring on-time, high-quality execution.
• Translate client goals into actionable marketing objectives and oversee campaign activities including email builds, QA, approvals, and deployments.
• Guide clients on email/CRM strategy covering segmentation, testing, personalization, and optimization.
• Lead cross-functional teams to deliver integrated MarTech programs driving measurable impact.
• Identify growth opportunities, support renewals/expansions, and contribute to process improvements and mentoring.
• Participate in resourcing, forecasting, and capacity planning for consistent delivery.

Requirements

• 7+ years in Email Marketing, CRM, or Lifecycle Marketing in agency, SaaS, or marketing tech environment.
• Proven experience managing enterprise clients with complex marketing automation and data structures.
• Strong knowledge of platforms like Iterable, Braze, Salesforce Marketing Cloud.
• Understanding of audience segmentation, personalization, A/B testing, campaign analytics.
• Expertise in project management for multiple concurrent workstreams.
• Excellent communication and client relationship skills for executive discussions.
• Highly organized, adaptable, proactive in fast-paced environment.

Nice to have

• Experience mentoring junior team members or project coordinators.

Culture & Benefits

• Great projects with international brands for skill broadening.
• Inclusive, safe environment celebrating differences.
• Generous training budgets, certifications, workshops, mentorship.
• Ample vacation policy for work-life balance.
• Customizable extended health and dental benefits.
• Flexible work arrangements from remote to hybrid.