Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing client relationships and account operations for online payment and financial service solutions serving brick-and-mortar businesses with an accent on customer success, operational efficiency, and strategic account growth. Focus on resolving complex client issues, improving onboarding and service delivery, and turning client feedback into product and technology improvements.

Location: On-site in London, England, United Kingdom

Company

hirify.global is a fast-growing fintech company providing online payments and financial services for brick-and-mortar businesses.

What you will do

• Manage client relationships, set account goals, and support performance against KPIs.
• Act as the escalation point for complex client issues and coordinate timely solutions with internal teams.
• Identify upselling and cross-selling opportunities by aligning products and services with client needs.
• Gather client feedback and provide actionable insights to Product and Technology teams.
• Support client onboarding, training, and resolution of technical and operational challenges.
• Improve account management workflows, operational efficiency, reporting, data security, and record-keeping.

Requirements

• Professional experience in fintech, SaaS, or payment services.
• Experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal, communication, and client relationship-building skills.
• Proactive problem-solving abilities and strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Workspace, Microsoft Office, and CRM software; HubSpot is preferred.

Nice to have

• Experience working with retail, food and beverage, or hospitality clients.

Culture & Benefits

• Opportunity to lead work in a dynamic and innovative global company.
• Competitive salary and benefits package.
• Career growth opportunities in leadership and strategy.
• Collaborative and inclusive work environment.
• Flexibility across time zones to support a global team.