Onboarding Success Manager (HR SaaS)

Location: Fully remote; work from anywhere while maintaining working-hour availability within UTC +0 / +3. The contract is fixed-term and anticipated to end in July 2027.

Compensation varies by location: Romania RON 150K–RON 200K; Poland PLN 120K–PLN 170K; Bulgaria BGN 45K–BGN 60K; Egypt EGP 830K–EGP 980K; Kenya KES 2.6M–KES 3M; South Africa ZAR 580K–ZAR 750K; Hungary HUF 9M–HUF 10M.

Company

hirify.global is a global employment platform that helps companies hire, pay, and support employees across countries.

What you will do

• Own the onboarding journey for Customers and Team Members from new-hire submission through engagement.
• Provide accurate guidance, documentation, and timely responses to onboarding questions.
• Schedule and lead meetings with Customers and Team Members.
• Manage custom requests and escalations in collaboration with Sales, Product, Legal, and Finance.
• Support contract customization and ensure onboarding data is complete, accurate, and compliant.
• Improve self-service tools, internal knowledge sources, team processes, and workflows.

Requirements

• 3+ years of experience in HR or in a customer-facing role for an HR SaaS platform.
• Experience scheduling and managing customer meetings and escalations.
• Experience meeting and improving customer satisfaction metrics such as cSAT and NPS.
• Strong attention to detail, organizational and analytical skills, communication skills, and work ethic.
• Ability to work autonomously in a fast-paced environment and follow or improve operational processes.
• Fluent English and availability to work within UTC +0 / +3 are required.

Nice to have

• 3+ years in customer success, especially onboarding customers onto an HR SaaS platform.
• Experience working with SMB through enterprise customers.
• Knowledge of employment practices in more than one country.
• Fluency in languages other than English.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work environment.
• 40 days of paid time off per year, or more where required locally.
• Mental health support and a monthly wellbeing allowance.
• At least three months of paid parental leave with job protection for up to 12 months or as required locally.
• Work-from-home stipend for laptop and home-office equipment.
• Inclusive, global culture focused on trust, collaboration, and social impact.