Manager, Scaled Customer Success

TL;DR

Manager, Scaled Customer Success (Identity Security/AI): Leading a pooled Customer Success team that drives security outcomes, feature adoption, retention, and expansion at scale with an accent on coaching, standardized success plays, and operational efficiency. Focus on developing early-career talent, optimizing workflows with AI and automation, and solving complex customer and cross-functional challenges.

Location: Chicago, Illinois; compensation range applies to candidates in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington. The role includes an in-person onboarding experience.

Salary: $160,000–$220,000 USD annual OTE, including base salary and incentive compensation.

Company

Okta provides workforce and customer identity security solutions that enable secure access, authentication, and automation across technologies, devices, and applications.

What you will do

• Lead, coach, and mentor an early-career Customer Success team.
• Direct scaled Customer Success plays focused on identity maturity, critical security features, and product adoption.
• Own team performance against customer health, adoption, renewal, and growth goals.
• Use AI and automation to improve workflows, efficiency, and operational effectiveness.
• Collaborate with Sales, Support, Product, Customer Success Operations, and Digital Success.
• Support customer issue resolution and contribute to the long-term development of the Scale Customer Success program.

Requirements

• 8+ years of relevant experience with a bachelor’s degree, or an equivalent combination of education and experience.
• 6+ years of Customer Success experience and 2+ years of managerial or leadership experience.
• Experience onboarding, developing, and growing early-career teams.
• Strong analytical, communication, presentation, delegation, planning, and process-improvement skills.
• Experience working with customers ranging from IT administrators to executive stakeholders.
• Ability to lead effectively in dynamic, high-growth environments with in-person and remote teams.

Nice to have

• Experience with pooled or scaled Customer Success, Digital Customer Success, or Okta.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including paid time off and parental leave.
• In-person onboarding designed to accelerate impact and build connections.
• Culture centered on customer focus, empowerment, innovation, integrity, transparency, and talent development.