Customer Onboarding Specialist

Location: Remote within England, Germany, Italy, Portugal, or Spain

Salary: €71,400–€102,000 per year plus equity

Company

hirify.global builds developer tools and infrastructure, including hirify.global Desktop, hirify.global Hub, and hirify.global Scout, used to build, share, and run applications.

What you will do

• Execute customer onboarding and provisioning initiatives for hirify.global Hub customers.
• Guide customers through initial journeys and create customer-centric onboarding solutions.
• Develop and improve workflows, automations, and tooling to reduce friction and increase scalability.
• Coordinate smooth transitions between Customer Success, Sales, Onboarding, and Support teams.
• Build customer relationships throughout onboarding and migration before handoff to Customer Success Management.
• Track onboarding efficiency, provisioning, customer satisfaction, revenue impact, and process optimization metrics.

Requirements

• 4+ years of full-time professional experience working with external customers.
• Direct professional experience in customer onboarding or implementation engineering.
• Deep understanding of SaaS platforms and cloud-based technologies.
• Strong cross-functional collaboration, customer relationship management, problem-solving, and communication skills.
• Ability to adapt to and continuously learn about emerging technologies.
• Visa sponsorship is not available for this role.

Culture & Benefits

• Remote-first work from home with flexible scheduling.
• Generous paid time off, quarterly Whaleness Days, and an end-of-year Whaleness break.
• Home office support and a US$100 net monthly technology stipend.
• Annual learning and development stipend for conferences, courses, and certifications.
• Paid parental leave, equity for full-time employees, and country-specific medical, retirement, and holiday benefits.

Hiring process

• Interview recordings may be used with the candidate's explicit consent.
• AI-assisted tools may be used during the recruiting process.