Operational Onboarding Manager

Location: Anywhere in France. Hybrid setup with remote-work flexibility and valued in-person collaboration. You must be legally eligible to work from France.

Company

hirify.global provides integrated insurance, prevention, and care through a single digital healthcare experience.

What you will do

• Ensure a seamless transition for major clients and act as their dedicated specialist during onboarding.
• Build trusted relationships with key stakeholders and proactively identify and resolve onboarding challenges.
• Handle meaningful, timely administrative requests and lead comprehensive onboarding workshops.
• Train HR and Payroll administrators on the hirify.global dashboard.
• Manage payroll integration, employee affiliation, and billing setup processes.
• Collaborate with Key Account Management, Customer Success, Operations, Sales, Care, Pre-Sales, and Engineering on onboarding delivery and process improvements.

Requirements

• Full working proficiency in French and English, written and spoken.
• Previous B2B customer-facing experience in Customer Success, teaching, communication, or a similar role.
• Excellent French writing, problem-solving, communication, organization, and time-management skills.
• Ability to structure complex problems, identify solutions, manage competing priorities, and work autonomously.
• Empathy, strong listening and pedagogical skills, ownership, initiative, and a collaborative mindset.
• Comfort training small groups, meeting members onsite, and handling complex conversations involving multiple teams.

Nice to have

• Understanding of the French healthcare system.
• Experience with complex environments, new topics, or digital transformation initiatives.

Culture & Benefits

• Remote-work flexibility combined with a focus on in-person collaboration.
• Opportunities to contribute to process improvements, tool optimization, and organizational methods beyond regular duties.
• Collaborative environment focused on learning, knowledge sharing, autonomy, and continuous improvement.
• Innovative working methods supported by defined cultural values.