IT User Support Specialist

Location: Vaci ut 99-105, Budapest, Hungary

Company

hirify.global is the employing company for this IT user support position.

What you will do

• Act as the primary contact for helpdesk inquiries from internal end users and field personnel.
• Provide telephone and desk-side support for software, applications, hardware, connectivity, email, security, and performance issues.
• Build, upgrade, and maintain PC systems, peripherals, mobile devices, and network access for new users.
• Manage the helpdesk ticket queue, prioritize requests, route tickets, and follow escalation paths for critical issues.
• Lead and manage support projects, tasks, reporting, and process improvements.
• Use AI-enabled tools such as chatbots, documentation automation, and analytics assistants in line with AI governance and data privacy standards.

Requirements

• Proficiency with Windows operating systems, Windows 10 and 11, Office 365, and related applications.
• Experience installing and troubleshooting PC hardware, peripherals, printers, Lenovo and Dell systems, and iPhone or Android devices.
• Experience configuring and managing Intune, with basic network troubleshooting skills.
• Knowledge of telecommunications systems, including telephony and mobile devices.
• Ability to prompt AI systems, assess output quality, and apply AI to departmental needs.
• A related college degree or equivalent technical training, plus A+, MCP, an equivalent certification, or at least five years of relevant experience; excellent communication skills are required.

Nice to have

• Familiarity with Mac and Linux operating systems.

Culture & Benefits

• Full-time regular position supporting a global workforce.
• Rotational shift work is required to provide global coverage.
• Occasional travel may be required.