2 дня назад
Service Desk Analyst 2
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Analyst 2 (IT Support): Providing onsite technical assistance across laptops, operating systems, business applications, networks, and audiovisual systems with an accent on advanced troubleshooting and end-to-end incident ownership. Focus on supporting Microsoft 365 and collaboration tools, configuring equipment for new hires, mentoring junior colleagues, improving knowledge resources, and applying AI-powered tools for diagnosis and automation.
Location: Onsite in the Victoria, London office 5 days a week
Company
is a global financial technology platform supporting products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.
What you will do
- Serve as the primary point of contact for employees, including senior leaders, through phone, email, chat, and in-person support.
- Diagnose and resolve issues involving laptops, operating systems, business applications, networks, and core IT tools.
- Provide advanced support for Microsoft 365, Google Workspace, Zoom, Slack, MDM, Cloud PC solutions, backup tools, and IT asset management.
- Configure equipment and provide IT orientation for new hires.
- Support AV systems during small and mid-sized live events.
- Deliver small projects, improve operational automation, mentor junior colleagues, and create knowledge articles, setup guides, and runbooks.
Requirements
- Bachelor's degree in computer science or equivalent practical experience.
- 4+ years of experience in an IT service desk or onsite technical support role.
- Working knowledge of ITSM tools covering incidents, requests, reporting, knowledge bases, and CMDB.
- Advanced troubleshooting across Windows, macOS, iOS, and Android, with knowledge of Active Directory, Microsoft 365, DNS, DHCP, DFS, managed print services, and networking.
- Experience with enterprise security tools such as VPN, antivirus, DLP, and encryption, plus troubleshooting AV systems and live events.
- Strong written and verbal communication skills and familiarity with collaboration platforms including Box, SharePoint, OneDrive, and Google Drive.
Nice to have
- ITIL 4 Foundation, CompTIA A+, or a current Microsoft certification.
- Experience with Power BI, Tableau, or Excel.
Culture & Benefits
- Competitive compensation with a performance-based rewards approach.
- Potential eligibility for cash bonus, equity rewards, and benefits under applicable plans and programs.
- Opportunities to collaborate with engineering and partner teams on technical projects.
- Use of AI-powered tools and knowledge assistants to improve diagnosis and reduce repetitive work.
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