Technical Support Specialist

Location: Belgrade, Serbia; 24/7 schedule with first, second, and third shifts, including nights, weekends, and public holidays.

Company

hirify.global provides a unified commerce platform, payment capabilities, and technology services for shopping and dining businesses in more than 35 countries.

What you will do

• Provide first-line technical support by phone and through customer-submitted tickets.
• Troubleshoot hardware, software, connectivity, PC, and peripheral issues using established tools and procedures.
• Use remote access tools to diagnose and resolve incidents whenever possible.
• Create and maintain accurate incident records in ServiceNow.
• Escalate unresolved cases to internal teams or external support providers and dispatch field technicians when on-site assistance is required.
• Keep customers informed, confirm issue resolution, and document all relevant ticket information.

Requirements

• High school diploma or equivalent.
• Good written and spoken English.
• Basic knowledge of Windows 11 and common desktop applications.
• Basic understanding of PC hardware, peripherals, and common technical issues.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to work a 24/7 shift schedule and accurately follow procedures and document information.

Culture & Benefits

• Work within a 24/7 technical support team.
• Collaborate with internal teams and external support partners during escalations.
• Operate in a high-volume support environment with incident prioritization procedures.
• Employment is conditional upon passing applicable screening criteria.