Helpdesk Technician

Location: Orem, Utah, United States; hybrid work

Company

hirify.global develops software for Fortune 500 companies to deliver in-person, virtual, and hybrid events through an event management and business intelligence platform.

What you will do

• Provide first-level technical support to employees through phone, email, and in-person channels.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers and peripherals.
• Manage device enrollment, configuration policies, and application deployment for MacOS and Windows environments.
• Escalate complex issues and collaborate with IT and cross-functional teams.
• Maintain helpdesk records, IT documentation, and knowledge base content; conduct user training sessions.

Requirements

• US citizenship or authorization to work in the United States is required.
• 1–5 years of relevant experience, including experience as a Helpdesk Technician or in a similar role.
• Strong knowledge of Microsoft Windows and Office applications.
• Experience supporting and troubleshooting Apple MacOS environments.
• Familiarity with hardware, software, and network troubleshooting.
• Strong customer service, communication, organization, and problem-solving skills.

Nice to have

• IT certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician.

Culture & Benefits

• Collaborative, cross-functional work environment with mentoring and learning opportunities.
• Work involving confidential information and secure technology practices.
• Competitive salary and benefits.
• 401(k) plan and generous paid time off.