Manager, Customer Engineer

Location: Singapore, SGP

Company

hirify.global develops materials science and engineering solutions and equipment for semiconductor chips and advanced displays.

What you will do

• Build and maintain relationships with customers at all relevant levels and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objectives, performance reviews, career planning, salary planning, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, and reliability, while managing escalations and business reporting.
• Lead account planning with the District Sales Engineer, including support plans, financial forecasting, and district cost efficiency.
• Plan and execute system installations, including pre-facility and start-up meetings and process support identification.
• Manage RMA procedures and monitor customer engineer effectiveness, hours tracking, accuracy, and corrective actions.

Requirements

• Experience managing and directing customer or field engineering teams.
• Ability to analyze situations and data, evaluate relevant factors, and exercise judgment within established procedures.
• Ability to present technical information about projects and schedules and gain cooperation from stakeholders.
• Ability to manage customer relationships, operational escalations, installation activities, and financial performance.
• Commitment to hirify.global' Standards of Business Conduct and compliance requirements.

Culture & Benefits

• Full-time regular employment.
• Supportive work culture focused on learning, development, and career growth.
• Programs and support focused on employee health, wellbeing, and personal and professional growth.
• Relocation is not available for this position.