Manager, Customer Engineering

Location: Hybrid, Sydney, Australia. Applicants who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a large-scale global network that protects and accelerates Internet applications for organizations ranging from individual bloggers to Fortune 500 companies.

What you will do

• Coach, develop, and support the Customer Engineering team while leading by example as a player/coach.
• Manage workloads, conduct 1:1 meetings, and maintain awareness of team performance, strengths, and development goals.
• Act as the escalation point for team issues and coordinate resolutions with Product, Engineering, Customer Support, and other functions.
• Recruit, interview, onboard, and support new team members.
• Coordinate with regional and cross-office Customer Engineering teams to facilitate knowledge transfer and consistent practices.
• Partner with Account Executives, Customer Success leads, and peer sales leaders to manage key customer relationships and achieve PoC and sales targets.

Requirements

• At least 5 years of experience as a manager in a pre-sales team.
• Experience leading technically capable teams through adaptation to new technologies.
• Demonstrated coaching, leadership, and team management skills.
• Experience handling and resolving escalations, team issues, and management scenarios.
• Experience leading teams to deliver results, including PoC close-win-rate and sales-quota targets.
• Good understanding of the ANZ market and the ability to explain complex technical concepts clearly.

Culture & Benefits

• Collaborative Customer Engineering environment with knowledge sharing across teams.
• Open communication culture where constructive criticism is welcomed.
• Independent team culture with ongoing coaching and support.
• Mission-driven work focused on protecting and improving the free and open Internet.
• Employment may require authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.