Deployment Strategist for Payors (Healthcare AI)

Location: Hybrid in Seattle, Washington; United States-based role open to candidates throughout the U.S. Regular travel of approximately 25–40% is expected for on-site implementation support, customer meetings, training, and go-live activities.

Company

Hippocratic AI is building a safety-focused, healthcare-only large language model to improve patient, clinical, and operational outcomes.

What you will do

• Lead deployment planning and execution for payor customers, including timelines, milestones, ownership, and implementation outcomes.
• Translate customer priorities, operational workflows, compliance considerations, and implementation constraints into actionable deployment plans.
• Coordinate implementation managers, engineers, product managers, customer success partners, and clinical experts throughout deployments.
• Drive readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation.
• Identify and resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes.
• Turn deployment learnings into repeatable playbooks, templates, best practices, and product or process improvements.

Requirements

• Experience in deployment, implementation, customer success, strategic operations, consulting, or another customer-facing role, preferably with enterprise or healthcare customers.
• Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics.
• Experience managing complex engagements with stakeholders across operations, clinical programs, IT, compliance, and executive functions.
• Excellent communication, project leadership, problem-solving, and cross-functional execution skills.
• Ability to combine strategic customer guidance with detailed operational follow-through and measurable outcomes.
• Ability to work in the United States in a hybrid setup and travel approximately 25–40%.

Nice to have

• Direct experience with health plans, managed care organizations, payors, or adjacent healthcare organizations.
• Familiarity with care management, utilization management, member engagement, and operational change management.
• Experience building repeatable deployment processes, playbooks, or delivery frameworks.
• Experience with AI, digital health, member operations tools, or care navigation deployments.
• Familiarity with HIPAA and healthcare data-handling requirements.

Culture & Benefits

• Work at the intersection of customer partnership, operational execution, and healthcare transformation.
• Collaborate with physicians, hospital leaders, AI researchers, engineers, product managers, and clinical experts.
• Operate in an environment that values customer obsession, operational rigor, clarity, and practical problem solving.
• Contribute to a healthcare AI platform backed by leading healthcare and technology investors.