Implementation Manager (AI)

Location: Hybrid in San Francisco or New York, United States

Salary: $175,000–$205,000 base salary per year, plus equity and commission

Company

hirify.global builds AI agents and healthcare technology that support continuous patient communication, specialty appointment scheduling, and administrative workflows.

What you will do

• Lead complex, multi-stakeholder customer implementations, including new specialties, products, and multi-site rollouts.
• Own strategic customer relationships throughout implementation, including expectations management and difficult customer conversations.
• Analyze user behavior and customer outcomes to identify product improvements and measure results.
• Build scalable implementation processes, best practices, systems, tools, and workflows from scratch.
• Drive automation and operational efficiency across the team.
• Partner with operations and engineering teams on QA/QC, dashboards, reporting, and customer-facing tooling.

Requirements

• 4–6 years of experience in consulting, implementation, or a similar post-sales role.
• Experience owning complex, multi-stakeholder implementations end to end, including enterprise, MSO, or health system accounts.
• Strong verbal and written communication skills, analytical ability, prioritization, and time management.
• Experience translating business needs into technical requirements and following through to delivery.
• Ability to build processes and systems from scratch and perform effectively in a fast-changing environment.
• Proficiency with efficiency tools such as SQL, Claude Code, Retool, or similar.

Nice to have

• Experience with MSO, private equity-backed, or enterprise health system accounts.
• Familiarity with EHR systems such as Epic, Athena, NextGen, or ECW, or VoIP platforms such as RingCentral and Twilio.
• Experience building or managing dashboards, ticket systems, or reporting infrastructure.
• Prior experience in a healthtech or AI company.
• Willingness to travel four times per year for team offsites and customer onsite sessions.

Culture & Benefits

• Equity, commission, and employee stock options.
• Annual professional development budget and training opportunities.
• Office setup stipend and meals and snacks.
• Medical, dental, and vision insurance.
• Flexible PTO, fitness stipend, commuter benefits, and 401(k).
• Fast-paced, ownership-focused culture centered on customer service, accountability, and collaboration.