VP of Customer Success for Providers (AI)

Location: United States; available in Orange County, California; Tampa Bay, Florida; Columbus, Ohio; or Philadelphia, Pennsylvania. Remote work is listed, but regular on-site presence at health system client locations is expected, typically 3–5 days per week. Periodic travel to headquarters in Menlo Park, California, is required.

Company

Hippocratic AI is developing a healthcare-only, safety-focused large language model designed to improve patient outcomes and healthcare operations.

What you will do

• Own a regional portfolio of health system partnerships and serve as the executive point of contact for board-level sponsors and C-suite stakeholders.
• Lead and develop a provider customer success organization of Directors, senior Customer Success Executives, Customer Success Executives, and Implementation Managers.
• Lead enterprise implementations, including alignment with clinical workflows, operational priorities, care delivery models, timelines, and go-live execution.
• Partner with Product, Engineering, Clinical, and Sales teams to translate provider feedback into product, clinical feature, and go-to-market priorities.
• Define and communicate portfolio metrics including net revenue retention, clinical adoption, operational efficiency, and patient outcomes.
• Build scalable playbooks for onboarding, clinical training, workflow integration, change management, and expansion sales.

Requirements

• Bachelor’s degree from an accredited university.
• 10–15 years of professional healthcare experience, including 7+ years in customer-facing leadership roles with health systems, health networks, or provider-focused organizations.
• Experience managing managers, including Directors and senior Customer Success Executives, in large and matrixed provider organizations.
• Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes.
• Experience working with clinical, operational, IT, and technical stakeholders and engaging board-level sponsors and C-suite executives.
• Proven success in healthcare implementations, change leadership, customer success strategy, and scalable operating model development.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in healthcare consulting, health tech, or clinical operations transformation.
• Knowledge of HIPAA, CMS, state regulations, quality reporting, or healthcare data governance.
• Experience with healthcare SaaS pricing, packaging, go-to-market strategy, or regional customer success models.
• Existing relationships with senior leaders at major health systems in the target region.

Culture & Benefits

• Equity, health insurance, and other benefits are provided.
• Work alongside physicians, hospital leaders, AI researchers, and technology experts.
• The company is backed by leading healthcare and AI investors and has raised $404M in total funding.
• Client-facing work includes regular on-site collaboration with health system organizations.