Technical Product Support (TPS) Engineer III – (E3)

Location: Kumamoto, Japan

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, covering escalations, fleet performance, system installations, upgrades, and improvement programs.
• Act as the field escalation focal point between customers, field engineers, technicians, product support personnel, and division engineering teams.
• Support alpha and beta site installation, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Review engineering change orders and communicate validated fixes and implementation requirements to field teams.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and input/output spending analysis.
• Create, review, and present technical improvement, upgrade, and support documentation while ensuring field implementation.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the discipline integrates with other functions.
• Ability to solve complex problems by analyzing information from multiple sources and applying sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to support colleagues with less experience and lead small projects with manageable risks and resource requirements.
• Willingness to travel approximately 25% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs supporting personal and professional growth.
• Regular employment with full-time status.
• Relocation eligibility is available.