updated 1 month ago
Service Engineer (Heavy Equipment)
90 300 - 112 900$
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Service Engineer (Heavy Equipment): Troubleshooting construction, quarry, and mining equipment failures and supporting technical service requests with an accent on root-cause analysis, product quality, and downtime reduction. Focus on distinguishing equipment defects from operator error, developing countermeasures, analyzing failure trends, and communicating findings to manufacturing teams.
Location: Onsite in Chicago, Illinois, USA; travel up to 25–30%, including international travel.
Salary: $90,300–$112,900 per year
Company
develops technologies, equipment, and services for the construction, mining, forklift, industrial, and forestry markets, operating worldwide from its headquarters in Tokyo, Japan.
What you will do
- Troubleshoot and resolve failures in construction, quarry, and mining equipment.
- Investigate root causes and determine whether failures result from material or workmanship defects or end-user error.
- Review failure trends and work with the Quality team to develop and implement countermeasures.
- Review and respond to Technical Service Requests to support distribution.
- Process Technical Service Information and forward it to the appropriate manufacturing plant.
- Provide feedback to global manufacturing headquarters on North American equipment trends and product-quality issues.
Requirements
- 3–5 years of hands-on field service or shop service experience.
- Trade school education or an associate degree in applied science focused on heavy equipment or agricultural service.
- Strong analytical, troubleshooting, problem-solving, written, and verbal communication skills.
- Proficiency in Microsoft Office, including Pivot Tables, reporting tools, graphs, and presentations.
- Ability to manage multiple deadlines and projects in a fast-paced environment.
- Ability to travel up to 25–30% and perform physical work around large equipment, including lifting 30–40 lbs.
Culture & Benefits
- Medical, dental, vision, HSA, and wellness programs.
- 401(k) and/or employee savings programs.
- Vacation and designated holidays.
- Employee and family assistance programs.
- Disability and life insurance.
- Employee learning and development programs within a diverse and inclusive environment.
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