Customer Service Representative - Remote (Healthcare)

Location: Remote

Company

hirify.global is a digital healthcare company providing software, AI-driven insights, and technology-enabled services for healthcare stakeholders.

What you will do

• Answer inbound calls and emails from members and healthcare providers.
• Identify, evaluate, and prioritize caller questions and concerns.
• Analyze problems, determine appropriate resolutions, and provide accurate information about programs and services.
• Record and document communications and customer information accurately using computerized tools.
• Educate callers about program benefits and maintain customer satisfaction.
• Escalate issues internally, follow up on escalations, and collaborate with other teams.

Requirements

• High school diploma.
• Medical records experience and knowledge of the key elements of a valid ROI request.
• Strong communication, multitasking, computer keyboard, and internet navigation skills.
• Working knowledge of Microsoft Word and Outlook.
• Ability to work effectively in a team environment and adapt to a fast-changing workplace.
• Ability to meet call center metrics, attendance standards, and quality requirements.

Nice to have

• Previous customer service experience.
• Understanding of HIPAA regulations.
• Bilingual Spanish and English communication skills.

Culture & Benefits

• Remote work arrangement.
• Equal opportunity employment.
• Employment with an E-Verify-using organization.