Customer Service Representative-I (Medical Billing Call Center) - PFS (Remote)

Location: Remote position associated with Farmington Hills, Michigan, 48331, United States. Work hours are 9:30 a.m. to 6:00 p.m. EDT, Monday through Friday.

Salary: $19.5965–$29.3948 per hour.

Company

hirify.global is a healthcare organization providing hospital and patient-centered care services.

What you will do

• Handle self-pay and insurance billing and collection inquiries within the hospital revenue cycle.
• Assist patients with billing issues, payment plans, complaints, and general inquiries.
• Document customer interactions, complaints, actions taken, and resolutions in the appropriate systems.
• Track customer service trends and recommend issue resolutions to the supervisor.
• Resolve issues independently or escalate customer complaints and complex problems when needed.
• Complete communication, follow-up, reporting, and other assigned customer service activities.

Requirements

• High school diploma or an associate degree in accounting, business administration, or a related field.
• At least one year of experience with revenue cycle functions, medical claims processing, financial counseling, financial clearance, accounting, or customer service in a healthcare-related setting.
• Previous service or call center experience with the ability to respond efficiently to customer inquiries.
• Excellent verbal and written communication, organization, interpersonal, accuracy, attention-to-detail, and time management skills.
• Basic proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Availability for the stated EDT schedule and ability to work remotely in the United States.

Culture & Benefits

• Work in a collaborative, shared-leadership environment.
• Operate in a structured, temperature-controlled office environment while communicating by phone and in person as required.
• Support hirify.global’s mission, values, integrity, compliance program, and code of conduct.
• Manage multiple priorities, deadlines, interruptions, and changing workloads.