Policyholder Services Representative I (Remote)

Location: Home United States; fully remote

Salary: $18.00 per hour

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated organizations with risk management, operations, and transformation solutions.

What you will do

• Provide phone and written customer support to policyholders and their representatives.
• Respond to individualized policy inquiries, complaints, and service requests using established guidelines.
• Explain complex insurance information and policy language in clear, understandable terms.
• Process documents and accurately update customer contact and policy information.
• Handle confidential information in compliance with HIPAA privacy requirements.
• Meet productivity, quality, service, and performance expectations while escalating inquiries when needed.

Requirements

• High school diploma or GED and at least one year of customer service or relevant work experience.
• Proficiency with computers and Microsoft Office products.
• Strong verbal and written communication, active listening, empathy, tact, and professionalism.
• Ability to work independently and collaboratively while managing multiple screens and documenting calls.
• Excellent attention to detail, organization, and ability to meet established metrics.

Nice to have

• Insurance or medical background.
• Knowledge of medical terminology, health insurance, claims, or long-term care.
• Ability to provide analytical and creative recommendations for process and performance improvement.

Culture & Benefits

• Home-based, fully remote work environment.
• Medical, dental, and vision plans for qualifying employees.
• 401(k) plan with employer matching.
• Paid time off, paid holidays, life insurance, and short- and long-term disability coverage.
• Inclusive workplace focused on collaboration, innovation, connection, and shared success.