Customer Service Representative (Insurance)

Location: Remote - US; must be located in one of the specified states: Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Iowa, Illinois, Massachusetts, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Vermont.

Salary: $40,000–$53,000 base compensation per year

Company

hirify.global is a fintech startup using artificial intelligence, technology, and product design to help customers compare, purchase, and manage insurance.

What you will do

• Resolve customer coverage, complaint, payment, billing, and general support issues through incoming calls.
• Coordinate insurance policies and supporting documents required to finalize sales and onboarding.
• Verify customer coverage, provide proof-of-insurance paperwork, and maintain accurate information.
• Resolve carrier and customer complaints by presenting solutions, alternatives, and timely follow-ups.
• Access carrier portals, identify clients requiring attention, and initiate proactive follow-ups.
• Help develop onboarding and retention processes and educate customers on avoiding policy interruptions and premium increases.

Requirements

• Experience providing customer support by phone, email, and chat.
• Excellent communication and phone skills.
• Strong organization, self-direction, and problem-solving abilities.
• Property & Casualty Insurance license required.
• Must be located in one of the listed US states.

Nice to have

• Bilingual communication skills.

Culture & Benefits

• Health and dental coverage.
• 401(k) plan with company match.
• Paid family leave.
• Competitive and transparent compensation based on experience, education, skills, and location.