Customer Service Representative (Auto)

Location: Virginia Beach, VA, United States. Complete in-office training, followed by a hybrid schedule of 80% on-site and 20% off-site. Evening, weekend, and holiday availability is required. Office: 1345 Perimeter Parkway, Virginia Beach, VA 23454.

Salary: $20.65–$25.81 per hour ($41,609.75–$52,007.15 annually), with a 10% evening-shift differential and a 20% weekend differential.

Company

hirify.global is a large United States auto insurer, a member of the Berkshire Hathaway family, serving millions of customers through insurance products and customer support.

What you will do

• Manage incoming calls, messages, billing questions, and policy updates.
• Guide policyholders through coverage needs and recommend suitable options.
• Resolve customer concerns and provide reassurance during service interactions.
• Maintain knowledge of hirify.global products and identify relevant cross-selling opportunities.
• Support customer satisfaction through accurate, empathetic, and effective communication.

Requirements

• At least 1 year of customer-facing experience; 3 or more years preferred.
• High school diploma or GED required.
• Strong customer service, interpersonal, problem-solving, empathy, prioritization, and multitasking skills.
• Ability to work with multiple platforms in a detail-oriented and adaptable manner.
• Availability to work evenings, weekends, and holidays.

Nice to have

• Experience in a high-volume call center with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license.
• College degree.

Culture & Benefits

• Medical, dental, vision, flexible spending accounts, and other health benefits from the first day.
• Paid time off accrual begins immediately, plus 13 paid holidays annually.
• 401(k) plan with an employer match of up to 6%, vested immediately.
• Upfront tuition assistance of up to $5,250 annually.
• Company-funded licensing, continuing education, eLearning courses, mentorship, and certification assistance.
• Inclusive and collaborative workplace with additional off-site work weeks through hirify.global Flex.