Technical Service Advisor (Networking)

Location: Onsite, primarily from an HPE office

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Serve as the primary customer-facing contact for post-sales Juniper service issues and represent customer needs to Juniper.
• Coordinate customer service delivery, support plans, service credits, training credits, and deliverables across the account.
• Track service-level performance, expedite critical cases, and coordinate escalations with Juniper technical support and engineering teams.
• Provide proactive technical consulting, including network health checks, impact assessments, software upgrade analysis, configuration reviews, and topology recommendations.
• Review network plans and deployment risks, develop mitigation plans, and support implementation of new Juniper software and hardware features.
• Lead periodic service reviews and maintain ITIL-based operational status and reporting frameworks.

Requirements

• 8+ years of experience designing, implementing, and resolving technical issues in datacenter and IP/MPLS networks.
• Strong knowledge of TCP/IP, QoS, VLAN, STP, IPsec, NAT, IPv6, Layer 2 and Layer 3 protocols, including VRRP, OSPF, BGP, multicast, and MPLS VPN.
• Experience in high-exposure network operations environments and the ability to work independently in an unstructured environment.
• Customer-facing experience and strong communication, interpersonal, relationship-management, and escalation skills.
• Bachelor’s degree in electrical or electronic engineering, computer science, or an equivalent field is generally preferred.
• Onsite work from an HPE office is expected.

Nice to have

• Experience with segment routing, traffic engineering, data center switching, VxLAN, EVPN, SD-WAN, or wireless technologies.
• Experience working with large enterprises or network service providers.
• ITIL framework knowledge and experience with network automation.
• Juniper JNCIS, JNCIP, or JNCIE certification, or an industry equivalent.
• An MBA or business degree.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs within the onsite role structure.