Engineering Tools Support Engineer

Location: Onsite at an hirify.global office, with an expectation of primarily working from the office.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and use data and applications.

What you will do

• Review, validate, triage, route, track, and close engineering tool support requests in line with SLAs.
• Coordinate with engineers, tool owners, IT, security, and other stakeholders to resolve blockers and maintain timely request progress.
• Act as a primary contact for support inquiries and provide clear updates on risks, delays, and dependencies.
• Maintain standardized support processes, documentation, ticket quality, and audit readiness.
• Support automation and integrations using workflow tools, scripting, REST APIs, and JSON-based data exchange.
• Manage onboarding, access changes, deprovisioning, periodic access reviews, and access cleanup.

Requirements

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or a related field.
• 1–3+ years of experience in engineering tools support, service desk, or operations roles.
• Experience managing ticket workflows and stakeholder communication with increasing independence.
• Experience with Jira, Confluence, GitHub, or similar engineering platforms.
• Familiarity with automation tools and REST/JSON API integrations.
• Strong analytical, organizational, communication, ownership, and process improvement skills.

Culture & Benefits

• Benefits supporting physical, financial, and emotional health and wellbeing.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs within the onsite role structure.