Senior Technical Service Advisor (Juniper Networking)

Location: Onsite at an HPE partner or customer office

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Act as the customer advocate and primary point of contact for post-sales technical service needs.
• Coordinate with customers, account teams, partners, and Juniper service organizations on service delivery, projects, expectations, and risks.
• Support SLA-driven case resolution, escalate critical issues, and coordinate the expertise required to close complex problems.
• Lead periodic reviews of service metrics, SLAs, quality, operational status, and customer reporting, preferably using ITIL practices.
• Assess network health, configurations, designs, topologies, software defects, deployment plans, and change plans; provide recommendations and mitigation plans.
• Document customer network solutions, share knowledge internally, and engage Juniper engineering teams to address product quality issues.

Requirements

• Deep understanding of core IP networking concepts, including TCP/IP, QoS, VLAN, STP, IPsec, NAT, and IPv6.
• Practical expertise with Layer 2 and Layer 3 technologies such as VRRP, OSPF, BGP, multicast, and MPLS VPN.
• Strong customer-facing communication, interpersonal, and social skills.
• Experience in large enterprises or network service providers is advantageous.
• Willingness to work onsite from an HPE partner or customer office.

Nice to have

• Knowledge of Segment Routing, traffic engineering, data-center switching, VxLAN, EVPN, SD-WAN, or wireless technologies.
• ITIL framework process knowledge.
• Experience and interest in network automation.
• Juniper certifications such as JNCIS, JNCIP, or JNCIE, or equivalent industry certifications.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits for team members and their loved ones.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs within the role's onsite arrangement.