Account Manager I (SaaS)

Location: Washington, District of Columbia, United States; hybrid work model with onsite work at least 50% of the time for employees within commuting distance of a hirify.global office.

Salary: $65,000–$75,000 USD annual base salary, plus variable compensation tied to renewal, retention, cross-sell, and upsell performance.

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Manage a portfolio of approximately 70–90 Small Business customer accounts.
• Own renewal planning, forecasting, customer engagement, negotiation, and contract execution.
• Drive retention and Net Dollar Retention by identifying cross-sell and upsell opportunities.
• Build relationships with customer stakeholders and conduct business reviews focused on value, adoption, renewal readiness, and expansion.
• Monitor account health, identify churn risks, and create action plans to improve customer outcomes.
• Partner with implementation, customer support, and specialist teams to resolve blockers and deliver a seamless customer experience.

Requirements

• 2+ years of experience in Account Management, Customer Success, Renewals, or Inside Sales, preferably in SaaS or subscription businesses.
• Demonstrated success managing customer portfolios while achieving retention and revenue growth targets.
• Experience leading renewal conversations, pricing discussions, negotiations, and contract execution.
• Ability to identify customer needs and uncover expansion opportunities through cross-sell and upsell.
• Strong communication, collaboration, organization, time management, and follow-through skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.

Nice to have

• Experience managing SMB customers in a high-volume SaaS environment.
• Familiarity with GRR and NDR metrics, customer lifecycle management, renewals, and customer success practices.
• Experience in a quota-carrying or target-driven commercial organization.
• Experience using CRM platforms such as Salesforce.

Culture & Benefits

• Medical, dental, and vision coverage.
• Retirement savings programs, paid time off, and company holidays.
• Wellness initiatives and employee support programs.
• Flexible work environment, global days of service, and meeting-free days.
• Access to diversity-focused employee resource groups, education, and support resources.
• Additional incentive programs may be available based on individual and company performance.