HR Operations Case Management Lead (ServiceNow HRSD)

Location: Onsite in North Chicago, Illinois, United States

Salary: $96,500–$183,500 per year

Company

hirify.global discovers and delivers innovative medicines and solutions across therapeutic areas including immunology, oncology, neuroscience, and aesthetics.

What you will do

• Gather and analyze stakeholder requirements and translate them into technical specifications and ServiceNow solutions.
• Manage requirements intake and design enhancements for ServiceNow Case Management modules.
• Partner with BTS, DDS, and vendors to configure and customize applications, workflows, and forms.
• Provide ServiceNow guidance and best practices to optimize HR business processes.
• Lead data analysis and reporting to support decisions and identify platform improvements.
• Document requirements, design specifications, user stories, and procedures, and train users on new functionality.

Requirements

• Bachelor’s degree in Human Resources, Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 5 years of HR or HR Operations experience with systems and platforms, including case management and ServiceNow HRSD configuration or similar platforms.
• At least 8 years of overall work experience.
• Strong knowledge of HR Operations and HRSD processes, system design, scripting, application customization, and process improvement.
• Strong problem-solving, communication, collaboration, and analytical skills.

Nice to have

• ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist.

Culture & Benefits

• Paid vacation, holidays, and sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) benefits for eligible employees.
• Eligibility to participate in short-term incentive programs.
• Equal opportunity employer committed to integrity, innovation, community service, and inclusion.