Director, Business Operations Management (Pharmaceutical)

Location: North Chicago, Illinois, United States

Salary: $160,500–$305,000 per year

Company

hirify.global discovers and delivers medicines and healthcare solutions across therapeutic areas including immunology, oncology, neuroscience, and aesthetics.

What you will do

• Lead global business operations for serialization compliance, supplier compliance, freight payment, and operational efficiency initiatives.
• Manage a portfolio of cross-functional initiatives focused on process standardization, transparency, and operational performance.
• Own freight payment and serialization processes, including standardized workflows, escalation protocols, system integration roadmaps, and data quality improvements.
• Drive governance, change management, executive reporting, audit readiness, risk mitigation, and corrective actions.
• Oversee SLA monitoring, exception handling, transactional operations, reporting, and data-driven recommendations.
• Manage relationships with Finance, Legal, IT, Supply Chain, Procurement, serialization vendors, freight carriers, and consulting partners.

Requirements

• Bachelor’s degree required; an advanced degree is preferred.
• At least 12 years of related experience, including 3–5 years of advanced operations management experience in the pharmaceutical or healthcare industry.
• Leadership experience in complex, matrixed, multi-divisional, and cross-functional environments.
• Knowledge of the Drug Supply Chain Security Act, including serialization, traceability, compliance requirements, and audit readiness.
• Strong written and verbal communication skills, with experience analyzing complex business problems and designing solutions.
• Extensive project planning and management experience implementing business or technology initiatives.

Nice to have

• Advanced degree.
• Experience crafting business cases and gaining support for new ideas.
• Operations experience involving large budgets and matrixed organizations.

Culture & Benefits

• Paid vacation, holidays, and sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) benefits for eligible employees.
• Eligibility for long-term incentive programs.
• Training, onboarding, and capability-building programs for business operations teams.